Thank you for choosing Iris Nails & Spa. Because your Me-Time is very important to us, we ask our clients to support our business policies so that we can make everyone's Me-Time awesome.
Reservations: Walk-ins are welcome, but we would love to have an appointment so that we are well prepared to make your Me-Time awesome. Appointments can be made via our website www.irisnailsballwin.com, or via our salon phone number 636-220-7544. All appointments require a phone number, client full name, services requested and name of technician requested (if any).
By booking an appointment with us, you give us the permission to contact you when needed via the phone or email and that you agree with our policies, services and prices.
Check in: Clients are asked to show up on time or 5-10 minutes early for their appointment for check-in. This allows you enough time to check in, have a drink, pick your color and soak off your nails (if needed) without taking time away from the appointment. This helps us stay on time for everyone’s appointment.
While we do our best to plan time effectively to avoid waiting, please expect 15 minutes wait on weekends, holiday seasons, or in case unexpected technical difficulties occur during the appointment immediately before you. We greatly appreciate your understanding and support.
Last Appointments: Our last appointment or last walk-in for the day will be accepted no later than 30 minutes before closing time.
Late for your appointment: One client is late for an appointment will affect the rest of other appointments. If you are 10 minutes late for your appointment, you will lose your appointment and will be checked in as a walk-in upon your arrival. If you know that you will be late for your appointment, please call us in advance to see if we can still accommodate your schedule or if we need to reschedule your appointment for a later time or day.
Cancellations: We have a 24-hour cancellation policy. If you know you are not able to keep your appointment, please promptly notify us by sending us a text message at 314-359-2993. After two times you missed your appointments you will be asked to make a non-refundable deposit when scheduling your next appointment.
Deposits: For the customers convenience, we do not request our customers to make a deposit in order to reserve an appointment. With that said, we reserve the right to cancel, move, or reschedule your appointment without a compensation in case the following situations arise:
Technician calls in sick or emergency
We expect to be falling behind schedule
We must close the shop due to severe weather or emergency
Although the aforementioned situations are rare, as soon as the situation arises we will inform you via text or email or call and help you reschedule your appointment if needed.
No call No show (NCNS): One No-Call-No-Show or two cancelations within less than 24 hours puts you on our NCNS / Frequent Cancelation list. You shall still be able to schedule an appointment via our website, however your appointment will NOT be guaranteed unless you pay a non-refundable deposit equivalent to the total reversed service cost. To make a deposit, please call our salon at 636-220-7544.
Group Reservation Policy: Reservation for 3 guests or more is considered “Group Reservation". To ensure we are well prepared to serve your group at your schedule, we require a credit card to be kept on file at the time of scheduling. Your credit card shall not be charged unless you cancel without providing 24-hour notice or you don’t show up for your appointment. In these cases, a $30 cancellation fee per customer will be charged to your credit card.
Service Duration: Our standard service takes approximately 30 minutes to 2 hours plus 15 minutes for signing-in and checking-out. If you request additional customizations such as designs or other add-ons your service may take longer. In case you have limited time please consult with your technician prior to the service. The technician will let you know if it is possible to deliver the service(s) you requested within your time frame or you should change the service(s) or reschedule. In case the customer must leave before the service is completed for personal reasons, the customer will be required to pay for full-service price. No exception.
Payment method: We accept Visa, Master Card, Discover and Cash.
Refunds: No refunds will be issued. Dip powder, new set of acrylic and gel manicure are guaranteed for 03 days. Within 03 days after service date, all technical issues will be fixed or re-done free of charge. This policy is 100% at the discretion of the individual technician who performed the service and examined the issue. We do not guarantee on all acrylic refill services unless the new set of acrylic was done by our technician and the customer returns for the refill service within 2 week period.
In case you are unable to come back for a fix or redo within 03 days, you will be required to send us a picture of your nails to 314-359-2993 when reporting the issue (no later than 03 days after the service) so we can examine the issue and schedule a time for you to come in for a fix or redo. All fix or redo must be booked via phone 636-220-7544 prior to coming in. All fix / redo that are not technical issue related or have been done longer than 03 days will be charged at our standard price.
Price change & service modification: We reserve the right to change our prices or modify our services at any time without prior notice. However, if you have booked the service prior to the price change but have not yet received the service, we guarantee the price for one month from when the booking was made.
Children: Children are welcome as long as they do not disturb other guests. If your child is not able to sit on their own, we would recommend you bring a car seat for them to sit so your arms will be free while receiving service(s).
Lost & found / Personal Property: We are not responsible in any way for lost personal belongings that are left behind by clients. In the event we found any lost items, we will keep them in the “lost & found” in the back office and notify the owner. All Items in the lost & found including those are claimed over the phone but not picked up after two weeks shall be donated to charity. Personal belongings of high value like Jewelry, phone and bank cards are an exception and will be placed in a safe and secure location. Identification plus a detailed description of the items are required upon picking up your lost items. You MUST pick them yourself, not your friends or family. No exceptions.
Disclosure of health conditions: Customers are responsible for informing the technician prior to the services of any health conditions such as diabetes, pregnancy, infectious disease, allergies etc.
Right to refuse or delay service: Iris Nails & Spa reserves the right to deny service to any customer due to a health condition he or she has that may pose a health risk to themselves, technician or other customers.
If we find that it is not safe for our client to receive a service due to open cut on hands/feet or nail infection, we reserve the right to refuse providing the service or delay the service until client's hands/feet or nails are in good condition. For more information regarding Health & Safety, please see our guideline at: https://www.irisnailsballwin.com/health-safety-guideline.
We reserve the right to refuse to service customers who do not follow our salon’s policies and guidelines and customers whose requests or expectations go beyond our professional license.